Returns and exchanges

We never ask you to mail anything back. Here is exactly what we do instead.

Keep-it guarantee: nothing is ever mailed back

Damaged, defective, wrong item or not as described: tell us within 30 days of delivery with a photo. We refund it or send a replacement, and you keep the original.
Doesn’t fit (leggings, lounge and sleepwear): one free size swap per order within 30 days. We ship the new size; keep or donate the first one.
Changed your mind: store credit within 30 days on items that are not final sale.
Bras, fajas and shapewear, underwear and silicone covers are final sale, for hygiene: no size swaps or credit. If one arrives damaged, defective, wrong or not as described, we refund or replace it. Use Find my size before you order.
Late: if your order has not shipped within 3 business days, we email you and you can cancel for a full refund.
One swap or credit per order. Unusual cases go to a person, not a bot.

Sign in with your email (we send a 6-digit code, no password).
Open your order and choose size swap, problem with an item, or store credit.
For a problem with an item, add one photo. Most requests are approved automatically; anything unusual goes to a person who replies within 1 business day.

TikTok Shop orders follow TikTok Shop’s return and refund policy, with a 30-day window.
We approve eligible requests as refunds without a return, so you do not need to mail anything back.
Start the request in the TikTok app under Orders. For fit questions, email us and we will help you pick a size.

Questions: hello@hugmode.com. Policy version 2026-09-30.1.